Saturday, 18 May 2013

Social Media Podcast 54 - Meilee talks Kitchen Nightmares with Gordon and, the ABC of what not to do on Social Media

We released Social Media Podcast No.53 four days ago to discuss the incredible story of Amy's Baking Company in Arizona.  The story was originally brought to our attention by Meilee Anderson, a Social Media Podcast listener in Seattle who was kind enough to let us know about the Facebook meltdown as it was happening last Monday evening.

If you have listened to Social Media Podcast No.53, you will know the Facebook likes had gone from around 1680 on Monday evening to 50,000 on Wednesday afternoon - they now have 91,352 on the page and it is continuing to grow.

On podcast No.54 we are fortunate to be joined by Meilee Anderson from Seattle for a chat about the feeling towards Amy and Samy in the United States and where we think the story will go from here.

There is a 'Grand re-opening' planned for Tuesday 21st May when the owners will host a press conference when they claim they will reveal what actually happened to their Facebook page.  On the podcast, Meilee and Gordon discuss the planned re-opening and the appointment of a PR company to handle the crisis.  We also explore the general feeling towards the couple and whether the situation is in any way  recoverable for them.

If you haven't seen the programme yet, you can watch it below, it really is an amazing episode that reveals just why this became such a big story.

We have also included some links below to some of the articles referred to in the podcast.  We would love to find out what you think about the situation so please feel free to leave your comments below.

We hope you enjoy the podcast, if you have any comments to make or topics you would like us to discuss, please leave them here on the blog or on our Facebook Page.

Play the podcast here:

Watch the Amy's Baking Company episode of Gordon Ramsay's Kitchen Nightmares

Would you like a presentation on social media and customer service?
We're offering a range of bespoke or generic presentations on the topic of social media and customer service, if you would like to find out more please go to the following link: Are you prepared to lose control?

Have you listened to the digital copyright podcast?
We continue to see people using images, video content and other files taken from the internet without consideration to potential copyright issues. We would encourage all of our listeners to download Social Media Podcast 50 which clearly outlines what you should and shouldn't do with images sourced online. Find it on iTunes now.


If there is a specific topic you would like us to cover in a future podcast please let us know. You can email or send us a message on Twitter @MediaPodcast or, you can post it as a comment on the Social Media Podcast Facebook page.

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