Showing posts with label Conversion Rate Optimisation. Show all posts
Showing posts with label Conversion Rate Optimisation. Show all posts

Thursday, 6 February 2014

Optimising your website speed: be a cheetah, not a snail.

    

  

The prominence of smartphones has allowed people access to content on-the-go like never before, with information literally at the tip of their fingers.

Search engines and social networks have opened up a plethora of information to us, whilst Google Earth and Apple Maps allow us to go anywhere in the world from the comfort of our own homes.

However, we live in an ever increasingly impatient era. People want all of this information yesterday and don’t want to wait around for a page to load. Although I reference Google, Apple and social media platforms, these issues still apply to your website.

The average user will spend 10-20 seconds on a new website, and included in that 10-20 seconds is the time waiting for the page to load. So if a page takes, say 5 seconds to load, you’re really only being left with 5-15 seconds to capture their attention. Double that load time and you’re undoubtedly reducing the likelihood of a user engaging with your content. Yahoo estimate that as little as 400ms increase in load time can result in a drop of traffic between 5-9%.

At this point, a few things should be cleared up. If a user has an abnormally slow or outdated internet connection, there is not an awful lot you can do to compensate for that. If somebody is still on a dial up connection, it’s not your responsibility to cater for someone using vastly outdated technology. It wouldn’t make business sense to reduce the impact of your site content for the sake of a tiny section of the market.

Secondly, if you’re about to test the load times of your own website, then remember to clear your cache on your web browser, otherwise components will already have been pre-loaded, which will give you a false reading.

Ways to speed up your website
There are many different options when it comes to decreasing the load times of your site, some of which are inexpensive (and sometimes free), others which can be costly depending on how far you wish to go in improving speeds. I’ll start with the least expensive.

Content
The main building blocks for your site is what a visiting user will read and interact with. Generally speaking, text will impact on load times very little. Whether it’s a paragraph or 50, the load times will be rarely noticeable.

What can impact on load times is the inclusion of images and how your site is styled. Images are great and it’s a fact that inclusion of images improves engagement. However, there’s no need to have a super hi-resolution picture in your blog post or pages (unless of course it’s relevant to your industry) and using tools such as Photoshop (paid) or the GIMP (free) you can reduce the file size of an image while trying to maintain an acceptable quality. It should be noted, in almost all cases there’s no way of reducing file size yet improving quality!

Videos are again, good for engagement, but always let the user decide if they want to play them or not. If you’re embedding something from Youtube or Vimeo, don’t set them to autoplay as it’s just another resource that’s being used up while the user tries to navigate around your site.

Hosting
This may seem obvious, but make sure that your existing hosting can support everything that your site requires. If you have a lot of concurrent activity and processes going on (i.e a booking system, a complex search facility, an online store, a live chat system), make sure that you're meeting the minimal requirements for any system.

Remember that all of your web traffic are sharing these resources, so it's always best to overcompensate in this department in the event that you get a large number of visitors at the same time.

Caching Software
What is caching? In a web sense, it’s a mechanism for the temporary storage of web documents to increase performance. Almost all web browsers perform this by downloading images and styles to your local machine, so that when you access a site again, it loads quicker.

At fatBuzz, we look to add server side caching wherever possible. What this means is the caching is shared between the browser and the server, increasing performance on the machine itself and balancing the load on both sides. This can mean less requests from the user to the server, as some of the content isn’t being downloaded, which will improve load times.

This is not something that I intend to go into in great detail, as it can be quite a complex system that if setup incorrectly, can cause more problems than it will solve, but if you do wish to discuss this with any of the web team at fatBuzz, give us a call on 0141 427 0727.

Content Distribution Networks
When a user is accessing your website, they’re connecting directly to the server that your site is hosted on. If that user is in the UK and your server is in the USA, then the load time will be increased compared to a US user, purely due to physical distance between the two points. A CDN alleviates this problem.

A copy of your site is distributed to various servers throughout the world, so that when people are accessing your content, they’re not having to cross several continents and then back again to read what you have to say. This can be a more costly method, as in all likelihood it will require a subscription with a CDN provider such as Amazon, Cloudflare or MaxCDN. I’d advise this setup for anyone that is providing a service that goes beyond your local area.

Finding ways to improve the speed of your site is something that should always be pursued, and when teamed up with quality content and stunning design, it completes the package to help pull people into your website. Google have also started ranking sites based on speed of delivery, so it can also make a difference in that push up the google rankings.

I've only touched on a few of the issues here, so If you have any questions about your site and what we can do to help improve it, or any other related issues, please get in touch by e-mailing jon@fatbuzz.com


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Wednesday, 30 March 2011

Social Media Podcast No.33 - The "New" edition


The "New" edition - the new iPad, new guest, new Groupon valuation, new job for Iain Murray, new words in the Oxford Dictionary...even a new Bride!

In Edition No.33 Gordon White and Kyle Murdoch from fatBuzz are joined by Iain Murray, Europa Sevices and a couple of guests, Tim Barlow and Kiril Bunin of Attacat. We recorded this podcast immediately after the New Media Breakfast in Glasgow on Friday 25th March. Kiril was the presenter at the breakfast and he delivered an extremely interesting and informative presentation on Conversion Rate Optimisation. Such was the quality of the information, most attendees seemed to be hot footing it back to the office to review the user experience on their web sites.

On the podcast we discuss lots of new things - the new iPad gets the thumbs down, Iain Murray has a new job, the Oxford Dictionary has some new words...we even discuss a new Bride - more about that when you listen to the podcast.

We talk about Crowd Sourcing, Coca Cola, Maroon 5, Gold Corp, Lynx new advert, Foursquare, Twestival, Twitter's 5th Birthday, Facebook Places, Cupcakes, Facebook Sponsored Stories and much more.

Kiril chats to us about his presentation and the importance of Conversion Rate Optimisation and, we talk about the need to get CEO's and senior management to 'buy in' to social media and how organisations who's top management have bought in are succeeding with social media.

We have decided to use a new hashtag for the Social Media Podcast #SMPodcast  We will be using the #SMPodcast to let you know when we're recording the podcast so that you can ask questions or suggest discussion topics. So, please follow the hashtag so that you can keep up to date with our recordings.

Finally, if you would like top be on a podcast either in person or, via Skype, please contact me at gordon@fatbuzz.com and we will try to get it organised.

Play the podcast here:


Download Social Media Podcast

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Friday, 11 March 2011

Next Glasgow New Media Breakfast - 25th March 2011


Converting you to Conversion Rate Optimisation 
and... The new Facebook Pages explored

Friday 25th March at 7.30am for 8am
No.29 Private Member's Club, Royal Exchange Square Glasgow.


“There’s two ways to increase website sales: get more people coming to the site, or simply make better use of those coming to the site already”

This month the New Media Breakfast is going to focus on the second way!  “Converting” more visitors into sales (or leads or donations or subscribers) is less expensive than you would imagine and delivers rapid returns.

Kiril Bunin from Attacat Internet Marketing will, in his unique Russian style, introduce you to the processes behind the growing specialism known as Conversion Rate Optimisation (CRO) including:
  • User testing on a shoestring
  • Analytics beyond Google Analytics
  • Getting direct feedback from prospects and customers
  • The science of split testing
He will then illustrate the power of CRO to you with case studies highlighting both common and more subtle conversion roadblocks and mistakes.

To finish, Kiril will do a live review of your website* giving you pointers and showing you where you may be losing visitors.  If you’d like to volunteer your site get in touch with fatBuzz (Priority will be given to those registered on the New Media Breakfast website*whilst stocks last

Expect straight talking and be prepared to make some changes to your websites afterwards!
(This seminar has been classified as PG. May contain some political incorrectness, swearing, violence or nudity)

Special Bonus Feature... Facebook Pages

Facebook have recently made some significant changes to Facebook Pages creating new opportunities for businesses. Gordon White of fatBuzz will update you on the changes and discuss the opportunities now available for businesses using Facebook. He will bring you up to date with the following:

  • Notifications
  • Switching from Business to Personal Profiles
  • Posting personally on your business Page
  • Pages liking other Pages
  • iFrames
This short session is designed to bring you up to date with the latest developments, if you have any specific questions you would like answered about Facebook Pages please let us know in advance here.

No.29 Members Go Free – If you are a 29 Member you can attend the breakfast free of charge. Please email malcolm@fatbuzz.com with you membership number and he will add you to the attendance list.
We hope you can make it along to this event. If so, I look forward to seeing you on the day.
BOOK FOR NEW MEDIA BREAKFAST GLASGOW HERE:


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