More New Faces at fatBuzz

You may have noticed that we have been looking to add some new faces to our ever-growing team, and after an extensive search, we are delighted to welcome Graeme Geddes and Jon Mills to the fatBuzz family.

Graeme, the newest member of the Social Media team, joins us after spending the last year gaining some valuable experience in the PR industry. It is this experience that has allowed Graeme to develop the skills he learnt while studying at college and then university.

Graeme holds qualifications in Graphic Design, Advertising & PR, and Media & Communication. After finishing his honours year at Glasgow Caledonian University, he managed to spend time with two of Scotland’s most successful PR agencies; firstly The Holyrood Partnership, followed by The BIG Partnership.

Before joining fatBuzz, Graeme was drafted into Foundation Scotland (formerly the Scottish Community Foundation) to help the organisation as it went through a rebrand. Part of his remit there was to assist with the Foundation’s new website, create press releases, and to implement a Social Media strategy.

In his spare time, Graeme likes to DJ; playing in a number of Glasgow’s favourite nightspots. You’ll also find him with his eyes glued to his computer or iPhone screen as he explores the world of social media, spending a lot of time with his friends and family, and trying to control his very energetic puppy, Brodie.

Jon Mills, an honours graduate in Computing at University of the West of Scotland, is the newest member of our Web Design and Development team.

Up until now, Jon has worked on a freelance basis, travelling the world helping startup companies as far away as Berlin, Orlando.... and Inverness!

Jon has always been interested in the IT industry and, in his own words, could work a keyboard and mouse before he could walk! He started to teach himself the ins and outs of the web at the age of 14 and has progressed his skills over the years, culminating in him further fattening our already rotund team.

Outside of work, Jon enjoys listening to music, playing football and in particular, travelling; with Rome and Madrid next on his list of places to visit.

If you want to join Graeme and Jon and the rest of the fatBuzz team, we are still looking to recruit a PHP developer with e-commerce experience. If you are interested in the position, please email kyle@fatbuzz.com for further information. Alternatively, if you know anyone who would be interested, please share this blog post with them and let them know about this opportunity.

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Summary of April's New Media Breakfast

This morning fatBuzz MD, Gordon White, along with the rest of the fatBuzz team held April’s New Media Breakfast in 29 Glasgow.

The topic of our breakfast this morning was using Social Media to facilitate good Customer Service. It would be fair to say that those who attended this morning were hanging on every nugget of goodness we shared with them.

We touched on what Customer Service was like prior to the advent of Social Media, through to how the two used in tandem, and really work wonders for your business and brand.

We explained why we thought more and more consumers were taking to the world of Social Media when wanting to interact with companies. We also suggested how these businesses should respond to such contact from consumers.

To illustrate the points we’re making, Gordon made use of case studies, one of which was from this week, which you may have seen on the BBC News website. The case study was on how Virgin Media had sent a bill to a customer who had recently become deceased.

Gordon then went onto explain how he thought Virgin media should have dealt with the situation, and pointed out the areas in which the company went wrong.

The fatBuzz team also touched upon the importance of getting members of staff involved in using Social Media platforms.

Examples of poorly handled Customer Service situations via Social Media were countered by rays of light from the likes of La Lanterna and Zappos.

If you’re involved in business and wish you’d been able to attend this morning’s breakfast, but weren’t able to, fear not. We’ll be repeating this breakfast in Lanarkshire on Thursday 16 May.

This event is still open for people to sign up to attend. Rest assured, this is a breakfast that could really open your eyes to the endless possibilities and opportunities that can enhance the Customer Service at YOUR business.

For more information, just visit the New Media Breakfast website. Moreover, if you’d like to find out more about fatBuzz, what the company does, and what it could do for YOU, click here.

In addition, you can keep up-to-date with what we’re doing via Facebook and Twitter.

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Social Media Podcast 52 - Is Facebook becoming anti-social?

We're delighted to be back with an almost full team on Social Media Podcast 52, We have, Gordon White, Kyle Murdoch, Derek Howie, Joanna Robb and Malcolm White all taking part in some lively debate and good hearted banter around the world of social media.  Unfortunately, Iain Murray wasn't able to join the recording session, hopefully he'll make it back for the next one.

It may also be a first for the Social Media Podcast that we managed to keep the chat to under an hour but, riveting none-the-less!

One thing we must apologies for is the hissing sound in the background of some of this recording; we were attempting to try out a new Blue Tiki USB Microphone while simultaneously recording using our usual equipment, what we didn't realise was the Blue Tiki was causing some interference with our normal recorder.  We've cleaned up the sound as best we can and hope it doesn't affect your enjoyment of the podcast too much. 

Even though we got this recorded in record time we did manage to squeeze in lots of chat and hopefully some interesting information.  Derek begins by updating us on the topic of the last podcast about kids using social media before we move on to a range of interesting subjects, here are some of the things we talk about:

We explore lots of things including:

• The recent changes on Facebook and a drive to raise revenue
• Facebook's lack of transparency about future features - is this good for brands?
• The new Facebook App
• The apparent increase of video content being shared on Facebook
• Tweetdeck- Is it on its last legs?
• Tablets - Are they on their last legs - Gordon suspects they could be!
• iTunes, and in particular, podcasting gaining in popularity
• Football clubs are going global with social media
• Why footballers need much better training
• Is there such a thing as a social media fail?
• YouTube gets a Norwegian footballer in on the game
• As You Like It Holidays use social media to recruit ambassadors
• Jet2 Party Plane promotion
• Why KLM fly around airports doing kind acts
• Jennifer Holloway's new book is published - Personal Branding for Brits
• Are Apps on the wane?
• Adobe Creative Cloud has a silver lining

We hope you enjoy the podcast, if you have any comments to make or topics you would like us to discuss please leave them here on the blog or on our Facebook Page.

Play the podcast here:

Subscribe/Download Social Media Podcast on iTunes

HAVE YOU LISTENED TO THE DIGITAL COPYRIGHT PODCAST?

We continue to see people using images, video content and other files taken from the internet without consideration to potential copyright issues.  We would encourage all of our listeners to download Social Media Podcast 50 which clearly outlines what you should and shouldn't do with images sourced online. Find it on iTunes now.

WHAT WOULD YOU LIKE US TO TALK ABOUT?
If there is a specific topic you would like us to cover in a future podcast please let us know.  You can email gordon@fatbuzz.com or send us a message on Twitter @MediaPodcast or, you can post it as a comment on the Social Media Podcast Facebook page.

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April New Media Breakfast - Social Media for Customer Service

Social Media for Customer Service

Venue: 29 Member's Club, Royal Exchange Square, Glasgow
Date: Friday 26th April 2013
Time: 7.30 for 8:00am

Most of the time we consider social media and the various tools associated with social media it is in connection with Social Media Marketing. We often talk about engagement, community building, sharing and content creation, however there are other uses for social media and Web 2.0 tools. The tools can be used to improve internal communications or to enhance the existing services you provide and, they can be used for Customer Service.

The New Media Breakfast in April will explore how social media and the various tools can be used to improve cutomer service. We will look at how successful companies are using social media to engage with customers, often taking the burden off internal Customer Service Departments. Likewise, we will take a look at how some companies could have used the tools to do things better and why they failed in their attmpts.

Attendees will hopefully leave with some clear ideas about how social media can be used as an effective Customer Service tool and perhaps some warnings about what not to do!

We hope you can join us for what should be a fun, but informative breakfast. If you have a specific question you would like to ask, please post it as a comment on the New Media Breakfast blog post. Alternatively you can post it on Twitter as a direct message @fatbuzz or you can email us at hello@fatbuzz.com

THE SPEAKER
Gordon White, Managing director of fatBuzz Ltd will present the April New Media Breakfast.

HOW TO BOOK
Venue: 29 Member's Club, Royal Exchange Square, Glasgow
Date: Friday 26th April 2013
Time: 7.30 for 8am

BOOK FOR NEW MEDIA BREAKFAST GLASGOW HERE:

No.29 MEMBERS GO FREE 

If you are a 29 Member you can attend the breakfast free of charge. Please email malcolm@fatbuzz.com with you membership number and he will add you to the attendance list.

We hope you can make it along to this event. If so, I look forward to seeing you on the day.

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